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What MindMirror does, remembers, and expects users to know.

MindMirror is a continuity-based AI reflection product. The most important things to understand are what gets saved, what can carry forward, why Return and Review stay selective, how privacy and billing work, and where the product's emotional boundaries are.

Fastest answers

Use this Help Center first for product questions about continuity, privacy, billing, or why Return and Review stay selective.

Account-specific help

Email contact@mindmirrorapp.ai when you need help with sign-in, billing state, export or deletion follow-up, or a bug that needs account context.

Urgent situations

MindMirror is not crisis support. If you may be in immediate danger or need urgent mental health support, contact local emergency or crisis resources and a qualified professional right away.

Getting started

Open your first reflection and understand what setup actually saves.

Reflect

How to use the active thread without turning the product into generic chat.

Return

Why only a few threads appear and how MindMirror picks what to reopen.

Review

Why Review stays selective and what counts as believable change.

Memory and continuity

What MindMirror remembers between visits and what stays thread-level.

Privacy and data

Where reflection data goes, who processes it, and how export or deletion work.

Reminders

How discreet reminder detail changes what can appear outside the app.

Export and deletion

What export gives you and what permanent deletion actually clears.

Billing and plans

Free versus Premium, renewals, cancellation, refunds, and checkout sync.

Safety boundaries

What MindMirror is built for, what it is not, and where human help belongs.

Troubleshooting

What to check first when Return, Review, reminders, or billing feel off.

Start freeContact support
Start here

Get oriented before the first reflection

MindMirror is built around one loop: Reflect, Return, Review. The first setup only saves a few account-level preferences so the product can start from a stable place without turning you into a hidden profile.

Setup saves a light practice frame such as your reflection goal, tone, and preferred cadence.
Your first real thread still starts from what you write in that moment, not from a generic prewritten intake.
Every thread separately decides whether it can support Return later and whether it can be included in Review.
Settings is where you revisit setup, reminders, export, deletion, billing, and support links.
Best first use: start with a live thought that still feels unfinished, hard to name, or easy to lose once the moment passes.
Reflect

Use Reflect for the thought that is active now

Reflect is the present-tense surface. It is meant to help in the first session, without asking you to write a perfect journal entry or explain your whole life before the product can respond usefully.

You can start with a single sentence, a messy thought, or one unresolved feeling. The entry does not need to be polished.
Starter prompts are optional. They are there to reduce blank-page pressure, not to force a format.
Threads save to your account by default so they can still exist as real product surfaces later, even if you later keep them out of Return or Review.
If you need to change how a thread carries forward, use the thread controls rather than rewriting or duplicating the entry.
Reflect should feel calm, specific, and grounded. If it starts to feel like generic chat, tighten the thread back around the live thought.
Return

Why Return only shows the few threads worth reopening

Return is deliberately selective. Its job is not to replay your archive. Its job is to surface the thread with the clearest reason to reopen now, then let the rest stay quieter until they matter again.

A saved thread does not automatically appear in Return. The thread still needs a believable reason to come back now.
Turning off Use for Return keeps the thread in your account while keeping it out of later re-entry.
If Return looks quiet, that usually means MindMirror does not yet have a strong enough signal to recommend a thread, not that your writing disappeared.
Premium keeps more live threads and deeper re-entry context available, but Return still stays selective rather than turning into a long list.
Return should feel like a calmer way back in, not like a storage browser with every past note competing for attention.
Review

Why Review waits for evidence before it makes a claim

Review is stricter than a recap. It only headlines movement when there is enough before-and-after evidence to support the read. Quiet states are intentional, not a missing feature.

Writing a lot does not automatically produce a Review insight. Volume is not the same as evidence.
Review can still show lighter signals while it waits for stronger proof, such as a thread staying live or starting to loosen.
Turning off Include in Review keeps a thread saved and potentially usable for Return while excluding it from later Review claims.
Premium keeps fuller continuity and weekly reads visible for longer, but Review still avoids forcing a headline it cannot support.
If Review feels quiet, it often means the product is being appropriately conservative about what it says has changed.
Memory and continuity

What MindMirror remembers between visits

MindMirror keeps two different kinds of memory: account-level setup and thread-level continuity. Those are separate on purpose so the product can feel personal without feeling invasive.

Account-level setup includes the few practice preferences you explicitly save, such as tone, cadence, and what progress would feel like.
Thread-level continuity includes the thread itself plus whether it is allowed to support Return, Review, or reminder detail later.
MindMirror may not always retrieve or prioritize prior context exactly the way you expect. Continuity is a grounded assist, not a guarantee of perfect recall.
MindMirror looks for repeated signals in your words and returns. It does not diagnose, infer hidden causes, or decide who you are.
The most important mental model: saved to your account, eligible for Return, and eligible for Review are related but different settings.
Privacy and data

Where your reflection data goes and what controls you have

MindMirror only works if it earns trust. The product keeps reflection data tied to your account so Return and Review can work, while keeping privacy, export, and deletion explicit instead of hidden.

MindMirror currently uses Clerk for authentication, Neon for primary storage, OpenAI for AI generation and safety review, Resend for support or reminder email when enabled, and Vercel Analytics / Speed Insights for product and performance measurement.
TikTok Pixel is used for marketing measurement on public website pages, not as part of in-app reflection features.
Settings includes export and permanent deletion tools for saved MindMirror data. Turning off carry-forward is not the same as deleting the underlying thread.
Reminder detail can be made lighter when you want less context visible in reminder surfaces, while the underlying thread still remains in your account until you delete it.
Read the Privacy Policy for the full legal version. Use this Help Center when you want the shorter operational version first.
Reminders

How reminder privacy levels work

Reminder detail changes what can appear outside MindMirror in emails, browser notifications, and reminder previews. It does not change whether the thread is saved in your account.

Use the lightest reminder detail when the topic is sensitive and you want only a minimal doorway back in.
Use richer reminder detail only when the device or inbox feels private enough that more context would genuinely help.
Changing reminder detail does not delete the underlying thread or remove the reminder record from MindMirror.
Email reminders require an email on the account, and browser reminders require notification permission on that device.
The safest mental model: reminder detail controls what can appear outside the app, not what MindMirror stores inside the app.
Export and deletion

What export and permanent deletion actually do

Export gives you a copy of saved MindMirror data. Permanent deletion clears saved reflections, reminders, review artifacts, and related MindMirror-only history from active use.

Export is the right first move when you want a record before you clear anything.
Permanent deletion is different from turning off Return, turning off Review, or choosing a more discreet reminder.
After deletion, MindMirror returns to a blank workspace instead of reopening your old reflection history.
Limited residual copies may remain briefly in backups, logs, or legal records as described in the Privacy Policy and Terms of Service.
Use Settings for export or deletion. Use Help Center first if you want the plain-English version of what those controls actually do.
Billing and plans

How Free, Premium, renewal, and cancellation work

Free is meant to prove the loop honestly. Premium matters when stronger continuity would genuinely help, such as keeping more live threads in view, improving re-entry, and making Review fuller over time.

Paid subscriptions renew automatically until you cancel them.
Cancel before the next renewal to stop future charges. Access usually continues through the remainder of the current paid period.
Billing may need a brief sync after checkout. If your updated plan does not appear yet, open Billing and use Refresh plan status.
Fees are generally billed in advance and are not automatically refunded except where law or a stated policy requires otherwise.
Use the Billing page first for plan comparison and subscription status. Contact support when the page state still looks wrong after a refresh.
Safety boundaries

What MindMirror is and is not for

MindMirror is a reflection product. It can help you name a thought, revisit an unfinished thread, and notice patterns over time. It is not a replacement for qualified human care or high-stakes professional judgment.

MindMirror is not therapy, crisis support, medical advice, legal advice, or emergency help.
AI outputs can be incomplete, generic, inaccurate, overly confident, or poorly matched to your situation.
For high-stakes decisions involving health, safety, law, or immediate risk, use qualified human support and your own judgment before acting.
If you may harm yourself or someone else, or if you need urgent care, stop using the product for that situation and contact local emergency or crisis resources right away.
The safest use is reflective support for personal clarity, not reliance in moments that need immediate human intervention.
Troubleshooting

What to check first when the product feels quiet or off

Most support questions come from a few predictable places: selective surfaces working as designed, thread-level permissions, or plan changes that need a quick sync.

Return is empty or quiet: check whether the thread still has Use for Return on and whether there is a strong enough reason to reopen it now.
Review is quiet: check whether the thread is still included in Review and remember that Review waits for before-and-after evidence instead of summarizing everything you wrote.
Plan looks wrong after checkout: open Billing and use Refresh plan status. If it still does not update, email support with the account email you used for checkout.
Reminders feel too revealing: lower reminder detail in Settings so reminder surfaces stay more discreet.
Need a copy or full reset: go to Settings for export or permanent deletion of saved MindMirror data.
When you contact support, include the email on the account and the surface involved, such as Reflect, Return, Review, Settings, or Billing. That usually speeds up the first reply.
FAQ

Common questions people ask before they trust the product

These are the answers that most often reduce confusion around continuity, privacy, billing, and emotional boundaries.

Can I keep a thread saved without letting MindMirror use it for memory later?+

Yes. A thread can stay saved to your account while Use for Return is off, or while Include in Review is off. That is the core distinction between storage, Return eligibility, and Review eligibility.

Why does Return not show every reflection I wrote?+

Because Return is meant to recommend the clearest way back in, not replay the whole archive. If a saved thread does not have a strong enough reason to reopen now, it can stay quiet without being deleted.

Why can Review stay quiet even when I used the app a lot?+

Review does not measure effort by message count. It waits for repeated signals and believable before-and-after evidence before it treats something as a real shift.

What happens if I cancel Premium?+

Canceling stops future renewals. Your paid access usually continues until the current billing period ends, then the account falls back to Free unless you restart Premium later.

What does discreet reminder detail actually change?+

It changes how much context can appear outside MindMirror in reminder surfaces. It does not delete the thread, remove the reminder record, or change the separate Return and Review controls on that thread.

How do I export or delete everything MindMirror saved?+

Open Settings and use the export or delete controls in the privacy and data area. Export gives you a JSON copy first. Deletion permanently clears saved MindMirror data rather than simply turning off carry-forward.

What should I do if I need urgent mental health or crisis help?+

Do not rely on MindMirror for urgent support. Contact local emergency or crisis resources and a qualified professional immediately if you may be in danger or need immediate care.

Still need help?

Bring the product surface with you.

If you email support, include the email on the account and the surface involved, such as Reflect, Return, Review, Settings, Billing, reminders, or export or deletion. That usually makes the first reply more useful.

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